Starting November 27, we are running a special winter offer of free shipping on all of our products. This offer lasts until December 31 and is available for US customers and addresses only.
For US orders, to guarantee your order will be delivered on time for the holidays, order and pay before or on December 9, so the shipment will arrive before December 21.
For Non-US orders, to guarantee your order will be delivered on time for the holidays, order and pay before or on December 9, so the shipment will arrive before December 21.
Starting November 27, our European web shop is running an offer of free shipping directly to Belgium, France, United Kingdom, the Netherlands, Luxembourg, Liechtenstein, Monaco, San Marino, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Hungary, Lithuania, Serbia, and Slovakia.
Our European web shop orders will continue shipping up until the end of December, excluding closed office hours. We will notify European web shop customers by email.
Customer Service Hours
Our customer service hours will also be adjusted for the holiday season.
Our US team will be taking Thursday, November 26 through Sunday, November 29 off to recharge for the upcoming end of the year. You can still message us through our social media if you have any queries, and we will be back to respond to support emails on November 30.
- For December and later, our international team will be away from December 22-25 and December 29-January 4.
- Non-US orders will start to ship from January 4, 2021.
- December 24-25: The US team will be away. Customer support emails resume on December 28.
- December 31-January 4: The US team will be off. During these times, customer support emails will be delayed until January 5.